一部アフィリエイトプログラムによる収益を得ています。
- If you need to contact TEPCO by telephone, the number that you should call will be different depending on the region where you live and the nature of your inquiry.
- TEPCO has a special designated phone number for inquiries about its new electricity rate plans.
- For current TEPCO customers, your customer number will be required for most inquiries, so please have a meter reading slip at hand when you call.
Calling TEPCO to get your electricity hooked up
Before you move into a new place, you need to contact TEPCO via telephone or fill in their online form so that your electricity will be hooked up and set to go from the day you move in.
With smart meters now nearly universal across Japan, you may not be able to use electricity in your new home right away unless you sign up for electricity prior to moving in. To avoid delays, make sure to contact TEPCO or an alternative electricity provider well in advance.
Required information for setting up your electricity
- Your address (current and new)
- Your name (i.e. the name on the contract)
- TEPCO customer number* (listed on your meter reading slip) - if signing up via telephone, your customer number is not required. Doing so online does require your customer number. If you are a returning TEPCO customer, it is not necessary to make a whole new contract for electricity at your new address*.
- Moving date/time
- Payment method (credit card, automatic direct debit/withdrawal)
*only for existing TEPCO customers
Types of inquiries handled by the TEPCO Customer Center
In addition to setting up your electricity, the TEPCO Customer Center also handles inquiries about:
- electricity rates/charges (i.e. general questions)
- changes to contract details (e.g. amperage, name on contract)
- your supply point identification number (required for switching from TEPCO to another electricity provider)
- TEPCO’s required procedures for moving house (starting/stopping your electricity supply)
- future prospects of electrical power (supply and demand, reducing your power consumption)
- other issues involving electricity
The following links provide information on TEPCO’s procedures for moving house, starting or stopping your supply of electricity and/or gas, and changing your amperage.
TEPCO Customer Center: Reception Hours
TEPCO Customer Center reception is open from Monday to Saturday (except holidays) between 9:00-17:00. The Customer Center phone lines tend to be extremely busy, so it can be difficult to get through. It is possible to set up your home electricity service on the TEPCO website instead.
Finding the best time to get through to TEPCO’s Customer Center
It is particularly difficult to get through to TEPCO’s call center on Mondays (all day) or immediately after a holiday, as well as on weekdays between 9:00-10:00, 12:00-13:00, and 16:00-17:00. If it is absolutely necessary for you to contact TEPCO by telephone, try to avoid these times.
| Time | Monday* | Tuesday | Wednesday | Thursday | Friday | Saturday |
| 9:00-10:00 | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Normal |
| 10:00-12:00 | Extremely Busy | Normal | Normal | Normal | Normal | Normal |
| 12:00-13:00 | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Normal |
| 13:00-16:00 | Extremely Busy | Normal | Normal | Normal | Normal | Normal |
| 16:00-17:00 | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Extremely Busy | Normal |
*closed on Mondays after holidays that fall on weekends
List of TEPCO telephone numbers (divided by region and the nature of the inquiry)
TEPCO has different telephone numbers for each region, as well as for different types of inquiries. Please use the list below to help find the right contact number for you.
Tokyo: TEPCO telephone numbers
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Tokyo (1)
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 03-6374-8936 (charges apply) |
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Tokyo (2)
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 03-6375-9786 (charges apply) |
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Tokyo (3)
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 042-202-2546 (charges apply) |
Kanagawa: TEPCO telephone numbers
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Kanagawa (1)
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 045-394-2176 (charges apply) |
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Kanagawa (2)
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 046-408-5996 (charges apply) |
Saitama: TEPCO telephone numbers
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Saitama
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 048-638-5016 (charges apply) |
Chiba: TEPCO telephone numbers
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Chiba (1)
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 047-729-1716 (charges apply) |
All other regions of Chiba (not listed above in Chiba Region 1)
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Chiba (2)
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 043-370-4586 (charges apply) |
Ibaraki: TEPCO telephone numbers
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Ibaraki
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 029-387-5056(charges apply) |
Gunma: TEPCO telephone numbers
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Gunma
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 027-898-3406(charges apply) |
Tochigi: TEPCO telephone numbers
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Tochigi
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 028-305-5006(charges apply) |
Yamanashi: TEPCO telephone numbers
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Yamanashi
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 055-207-7006(charges apply) |
Shizuoka: TEPCO telephone numbers
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Shizuoka
| Confirming electricity charges, moving procedures, contract changes | 0120-995-113 (toll free) |
|---|---|
| All other inquiries | 0120-995-113 (toll free) |
| If the toll-free number is unavailable | 055-915-5006 (charges apply) |
Telephone numbers for reporting power outages to TEPCO
For inquiries about power outages or power transmission/distribution (electric poles, wires, other equipment) within TEPCO’s region, please contact the TEPCO Power Grid directly.
| Toll-free | 0120-995-007 |
| If the toll-free number is unavailable | 03-6375-9803 (charges apply) |
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Reception Hours: Monday-Friday 9:00-17:00 (closed Sundays and holidays). Calls for emergencies such as power outages are accepted 24 hours a day. |
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These numbers are the same across all TEPCO regions.
Aside from contact via telephone, you can also check the TEPCO Power Grid’s website, where information is posted about power outages and power transmission/distribution.
Click here for cheaper electricity options
Telephone numbers for inquiries about TEPCO’s new electricity rate plans
For inquiries about TEPCO’s new electricity rates since the deregulation of the electric power market in Japan, please call this dedicated telephone number: 0120-995-333. Reception Hours: Monday-Friday 9:00-20:00. Weekends/Holidays 9:00-17:00.
Monday to Friday: 9:00-20:00. Weekends/Holidays: 9:00-17:00
TEPCO procedures that can be handled on the telephone vs. completed online
The TEPCO website contains many forms that can be submitted online to fulfill their necessary procedures. You can check which forms are available online in the table below.
If you need to stop your electricity at your current address and start it up at your new address, you can complete all necessary procedures online by continuing your current TEPCO contract.
However, please be aware that if you do not know your TEPCO customer number (NOTE: it is printed on your meter reading slip), your only choice will be to contact TEPCO by telephone. Obviously your new address (i.e. where you will be moving to) will be required, so be sure to have this ready. If you are moving out of Japan, however, you will not be able to proceed online and will need to phone TEPCO directly.
Changing your name or your amperage cannot be done online. Both require a call to the TEPCO Customer Center.
| Possible Online | Only by Telephone |
|---|---|
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FAQ (about contacting TEPCO)
Below are several frequently asked questions about contacting TEPCO.
TEPCO’s Customer Center deals with inquiries about:
- electricity rates/charges
- changing contract details (amperage, name on contract)
- your supply point identification number (required for switching from TEPCO to another electricity provider)
- moving procedures (stopping/starting your electricity supply)
- future prospects of electrical power (supply and demand, reducing your power consumption)
- other issues involving electricity
For inquiries about power outages, electrical wires, and power transmission/distribution, please contact TEPCO Power Grid directly.
The reception of TEPCO’s Customer Center is open from Monday to Saturday (except holidays) between 9:00-17:00.
It is particularly difficult to get through to TEPCO’s call center on Mondays (all day) and immediately after a holiday, as well as on all other weekdays between 9:00-10:00, 12:00-13:00, and 16:00-17:00. If it is absolutely necessary for you to contact TEPCO by phone, try to avoid these times.
TEPCO designates different telephone numbers based on the region and the nature of the inquiry.
?Click here for a list of phone numbers arranged by region/nature of the inquiry
1. Possible online (TEPCO)
- Registering for an electricity contract (startup procedure): can also be used if you are moving and intend to continue subscribing to TEPCO for electricity at your new address
- Stopping your electricity service (cancelation procedure): can also be used if you are moving and intend to continue subscribing to TEPCO for electricity at your new address
?Check TEPCO’s procedures for moving house
2. Only by telephone (TEPCO)
- Confirming your customer number
- Changing contract amperage
- Changing the name on the contract
- Removal of electrical equipment during demolition of a house or apartment
- Moving out of Japan
- Power outages
?Click here for a list of phone numbers arranged by region/nature of the inquiry